• Bachelor’s degree in Engineering (Electrical, Electronic, Production, Mecatronic);
• Postgraduate in Engineering or MBA (Nice to have);
• Strong knowledge in serviceability of components electrical and Mechanical;
• At least 3 years working experience in Consumer Service, or Quality, or R&D operations;
• Advanced Office skills (Excel, MS Project, PowerPoint);
• fluent in English;
• Intermediate in Spanish (Nice to have).
103 SERVICE ENGINEER PL – Consumer Care
REQUISITOS
ATIVIDADES
• As Service Engineer you will be part of the Consumer Care Team, In this position you will participate in product launch projects, contributing with information and field experience, developing Serviceability, Field Test, Spare Parts Development that guarantee the satisfaction of our consumers after the product launch;
• Service Engineer responsible for product categories of Air Conditioners, Water Purifiers and Small appliances supporting the LATAM operation;
• Participate and collaborate in projects development of new products, sharing the field service experience with the R&D Team;
• Develop technical material (Spare Parts List, Services Manual, Technical Bulletins) to the new products;
• Develop standards procedures of repair and field solution to the new products;
• Elaborate and develop managerial reports;
• Monitor the quality of field information through Service Orders and KPI;
• Maintain updated the guidebook of Non conformities (Fault Code);
• Analyse the performance of Products in the field analytically (SCR – Service Call Rate);
• Perform field follow-ups to collect product information for the factory (Factory Field Feedback);
• Review and approve ECR (Engineering Change Request);
• Updated the Spare Parts List in the system;
• Develop and support the Field Test program.
